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Buena Park staff outlines development pipeline reforms; council backs pilot concierge
Summary
City staff presented development and construction performance data and proposed measures — updated customer materials, translated documents, video tutorials, a pilot business‑assistance (concierge) program, and zoning updates to reduce discretionary delays — and council asked staff to pilot the concierge idea and measure results.
City staff presented an overview of Buena Park’s development and construction pipeline and proposed a set of reforms intended to reduce delays, improve customer service, and streamline permit processing.
Director of Community and Economic Development Matt Folkes reported 2024 volumes of just over 1,550 plan checks, just under 2,000 permits issued, and 5,651 building inspections. Folkes said the department helped roughly 21,000…
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