Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Oregon Employment Department outlines customer‑service metrics, previews 'pizza tracker'
Summary
OED Director Andrew Stolfi told the committee the agency will deliver a 150‑day report to Governor Kotek with recommendations to improve customer service and previewed a web-based 'claim status' tracker; he cited call‑center and claims metrics and acknowledged areas needing improvement.
Andrew Stolfi, director of the Oregon Employment Department, told the House Interim Committee on Labor and Workforce Development on Sept. 30 that he will deliver a report to Governor Tina Kotek around Thanksgiving with prioritized recommendations to improve customer service and strengthen workforce development efforts.
Stolfi, describing his first roughly 90 days at OED, said staff are "service oriented" and that the agency published a public dashboard this spring to show core customer-service metrics that are updated monthly. He said OED is meeting targets on two metrics but needs to improve others: "We're exceeding our target in just 2 of the metrics on the dashboard," he said.
On unemployment insurance performance, Stolfi said first-payment timeliness declined after the…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
