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Contract and Compliance Board forms complaints subcommittee, delays resolution filing
Summary
The Contract and Compliance Board voted to create a subcommittee to design complaint intake and handling procedures and approved adjusting a resolution filing timeline to allow more education and bylaw work before final recommendations.
The Contract and Compliance Board voted Tuesday to create a subcommittee charged with developing a formal complaints intake and handling process and agreed to adjust its proposed resolution filing timeline to allow more training and bylaw work before making recommendations to Metro Council.
Chair Fabian opened the board discussion after Director Trey outlined options for public-facing complaint avenues and internal workflow. Trey said Metro’s existing Hub Nashville platform could be adapted and suggested outreach tools such as posters and business cards. Council member (unnamed in the record) proposed forming a subcommittee to work…
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