Contract and Compliance Board forms complaints subcommittee, delays resolution filing

The Contract and Compliance Board voted Tuesday to create a subcommittee charged with developing a formal complaints intake and handling process and agreed to adjust its proposed resolution filing timeline to allow more training and bylaw work before making recommendations to Metro Council.

Chair Fabian opened the board discussion after Director Trey outlined options for public-facing complaint avenues and internal workflow. Trey said Metro’s existing Hub Nashville platform could be adapted and suggested outreach tools such as posters and business cards. Council member (unnamed in the record) proposed forming a subcommittee to work with Trey and his staff and cited an example complaint form from the Los Angeles Unified School District as a model.

“I suggest that…we create a committee and we invite board members to participate in the committee and to research and make recommendations,” Chair Fabian said, asking Trey to assemble volunteers and report back with draft procedures. Legal counsel advised the board that the Open Meetings Act prevents subcommittees of this administrative body from meeting virtually; the public may listen to broadcasts, but members must be present to participate.

The board made and seconded a motion to create the complaints subcommittee; members approved the motion by voice vote. No dissent was recorded.

Separately, the board discussed timing for final recommendations to Metro Council. Legal told the board there is an internal filing window (August 18) to place a resolution on Metro Council’s September agenda. Trey and others said the board needed more time for education and bylaw work and recommended extending the internal deadline. The board approved a motion to adjust the planned filing/meeting date to align with the second January meeting of 2026 to allow additional meetings, training and review.

The board directed Trey and legal staff to: assemble the complaints subcommittee and publicize meeting times and locations consistent with Open Meetings rules; develop draft complaint forms (including options for anonymous intake); and return with recommended procedures and a proposed timeline for a formal resolution to Metro Council. The board also asked staff to include procurement and contracts staff at an upcoming meeting to explain solicitation and contract management.

The subcommittee and the revised resolution timeline are intended to give the board time to complete bylaw reviews and to educate members on procurement, safety KPIs and contract language before making formal recommendations to Metro Council.