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Manassas Park to deploy Water Smart portal; hourly AMI data desktop‑only, payments redirect to existing vendor
Summary
Vertex demonstrated the Water Smart customer portal that offers bilingual access, daily consumption charts, leak‑diagnosis tools and recommended conservation actions; staff said hourly AMI charts are available on desktop only, the payment flow redirects to the current Tyler payment portal (credit/debit fees apply) and utility staff will monitor high‑use alerts and follow up.
City staff and Vertex presented the Water Smart customer portal that will allow Manassas Park residents to view near‑real‑time water use, receive alerts and access educational tools.
Ashley Miranda of Vertex demonstrated customer registration (service number plus ZIP code), bilingual support (English/Spanish) and the portal homepage with tiles for billing, daily use, notifications and recommended conservation actions. The platform can…
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