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Manassas Park to deploy Water Smart portal; hourly AMI data desktop‑only, payments redirect to existing vendor
Summary
Vertex demonstrated the Water Smart customer portal that offers bilingual access, daily consumption charts, leak‑diagnosis tools and recommended conservation actions; staff said hourly AMI charts are available on desktop only, the payment flow redirects to the current Tyler payment portal (credit/debit fees apply) and utility staff will monitor high‑use alerts and follow up.
City staff and Vertex presented the Water Smart customer portal that will allow Manassas Park residents to view near‑real‑time water use, receive alerts and access educational tools.
Ashley Miranda of Vertex demonstrated customer registration (service number plus ZIP code), bilingual support (English/Spanish) and the portal homepage with tiles for billing, daily use, notifications and recommended conservation actions. The platform can show AMI interval reads and hourly usage on the desktop PC version; the hourly AMI charts are not available in the mobile web interface.
Councilors asked how residents will get help logging in and whether the city can handle increased call volume. Vertex and city staff said the Manassas Park customer service/main desk will be the first contact and that the water department will monitor high‑use alerts daily and follow up when appropriate (including door‑knocks for suspected leaks). Leak‑diagnosis steps that residents complete via the portal become informational for the utility to support follow‑up.
The panel clarified that the portal’s payment function redirects to the city’s existing payment vendor (Tyler); credit and debit card transactions will carry the standard card processing fee. The system supports multiple account linking for property managers and additional users with role‑limited access (additional users do not receive notifications or billing access unless configured).
Staff said the city will start posting login instructions to the public the day after the demo and will monitor how the portal affects front‑line customer service demands. The portal also offers self‑help tools to analyze high bills, a leak diagnosis workflow and a social comparison 'my water score' based on household characteristics.
