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City staff propose $1-per-service credit to encourage autopay and paperless utility billing
Stayton City Council · December 3, 2024
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Summary
Stayton finance staff proposed a voluntary incentive—$1 per month for paperless billing and $1 per month for autopay—to encourage uptake, citing postage and staff time savings; council provided feedback and staff will monitor engagement before implementing.
Finance Director James Brand presented a voluntary incentive plan to encourage residents to enroll in autopay and paperless billing. Brand said less than 25% of customers currently receive paperless statements or use autopay and that the city pays mailing costs and processes handwritten checks that are time-consuming. He…
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