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Board staff flags vendor change and migration risk for dealer-portal IT project
Summary
Board staff reported the vendor's existing dealer-portal product will be sunset and recommended further review of a new platform (Evoque), noting $250,000 already spent, unclear migration costs and outstanding DMV integration work.
Board staff updated members on the dealer-portal project, warning that the vendor’s current platform is being sunset and a newer offering (referred to as "Evoque") may require migration and additional expense.
Executive director William Childress told the board the portal automation project begun in 2020 has run into data-interface issues with DMV systems and that the vendor has signaled a sunset timeline for the version…
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