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San Francisco OCC reports 728 complaints in 2014; director outlines process and mediation results
Summary
Joyce Hicks, director of San Francisco's Office of Citizen Complaints, told the Police Commission the OCC received 728 complaints in 2014, sustained findings in 8% of closed cases, and completed 50 mediations last year as part of oversight and accountability efforts.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints, told the Police Commission on July 22 that the OCC received 728 complaints in 2014 and aims to complete investigations within nine months, with legal limits in California often extending to a year.
"We received 728 complaints in 2014," Hicks said, noting that sustained findings occurred in about 8% of the cases closed that year and that mediation is an active part of the office's work. "Last year, the OCC mediated 50…
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