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SFPUC unveils draft strategic goals; commissioners press for clearer workforce metrics
Summary
Agency staff outlined a draft 3–5 year strategic plan with six high-level goals — including workforce development, financial sustainability and environmental stewardship — and asked commissioners for feedback; commissioners pressed for more explicit workforce accountability, KPIs and links between SWOT findings and concrete actions.
Juliet Ellis, Assistant General Manager for External Affairs, briefed the commission on the SFPUC strategic planning process, which staff described as a top-down effort to align enterprise business plans and agency-wide priorities over a three‑to‑five year horizon.
Ellis summarized the work: an executive retreat, consultant engagement (Arcadis, Hayes & Sawyer), a SWOT analysis and an effective utility management self-assessment. From those processes staff distilled six draft strategic goals: building an effective workforce, financial sustainability, stakeholder and community interest, reliable services and assets, organizational excellence, and environmental stewardship. Ellis said the plan will include a short list of high‑level KPIs tied to each goal and the executive team plans to return with a final draft for adoption in April.
Commissioners broadly supported the framing but pushed for clearer, measurable workforce metrics and stronger links between the SWOT/threat analysis and the proposed goals. Commissioners asked for: (1) assurance that the plan’s goals are tied to enterprise business plans and operating actions, (2) more explicit workforce accountability and employee engagement metrics, and (3) details on succession and training investments to address an anticipated wave of retirements.
Staff response: Ellis and other AGMs said the next steps include fleshing out objectives, assigning "goal champions" among executives, developing KPIs and producing a follow‑up presentation on succession planning and workforce metrics. The mayor’s office has requested a department strategic plan, so staff intend to finalize the plan for commission review and to coordinate timing with the mayor's office.
