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OCC director asks commission to note mayoral funding; agency still faces heavy caseloads
Summary
Joyce Hicks told the commission Mayor Lee proposed funding that would add 4.25 OCC positions; she said one investigator carries a caseload of 36 cases versus a best‑practice target of 16 and discussed modest non‑staffing steps to improve complainant communications.
Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission the mayor’s public‑safety funding proposal included 4.25 new OCC positions and that, if approved by the Board of Supervisors, the OCC’s staffing would rise to 39 positions.
Hicks said the OCC has struggled under long‑standing budget constraints and attrition that make it difficult to fill established positions;…
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