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OCC reports rising backlog and low sustained rate; director details discipline actions
Summary
OCC Director Joyce Hicks told the commission the office received 239 complaints through April 2015, had 355 pending cases and recorded 16 sustained findings (about a 7% sustained rate); multiple sustained cases resulted in admonishment, retraining or written reprimands.
Director Joyce Hicks told the Police Commission on May 13 that the Office of Citizens Complaints had received 239 complaints from Jan. 1 through April 30, 2015, and that 355 cases were pending as of the April report. She said 16 cases adjudicated as sustained represented about a 7 percent sustained rate for that period.
Hicks also summarized disciplinary outcomes the Chief proposed for sustained OCC cases in March and April: admonishments and retraining in several neglect-of-duty and conduct-reflecting-discredit cases, written reprimands where warranted, and specific citations of failures such as incomplete incident reports, failure to call for backup on a traffic stop, misuse of department computers and failure to collect traffic-stop data.
Commissioners asked whether the OCC maintains tracking of repeat offenders and how progressive discipline is handled. Director Hicks said the OCC records sustained cases and discipline and remarked that some supervisory and internal databases are maintained separately by the department. Commissioners asked the department to issue reminders and consider random audits of E-585 (race) traffic-stop data entry while the department pursues an eCitation system to reduce manual reporting errors.
The director also noted a recent two-day phone outage at the building housing OCC (25 Van Ness) that temporarily cut incoming phone calls and voicemail, a disruption the OCC plans to address before delivering its annual report.
