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OCC director outlines complaint process, staffing and 2013 case statistics
Summary
Joyce Hicks, director of San Francisco’s Office of Citizen Complaints, explained the OCC’s investigative powers, mediation program and 2013 caseload (727 complaints, 59 mediations, 6% sustained), and urged the public to file complaints via multiple channels.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints (OCC), told the Police Commission and community members that the OCC is an independent civilian oversight office created by a 1982 board of supervisors charter amendment and made fully operational in 1983.
She described the OCC’s role: investigating civilian complaints against officers, interviewing complainants, involved officers and witnesses, conducting fieldwork and using subpoena…
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