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OCC director reports 727 complaints in 2013; mediation used in 59 cases
Summary
Joyce Hicks, director of the Office of Citizen Complaints, told the commission that OCC received 727 complaints in 2013, sustained findings in 6% of closed cases, and facilitated 59 mediations as an accountability and community-bridging tool.
Joyce Hicks, director of San Francisco’s Office of Citizen Complaints, presented the OCC's 2013 activity to the Police Commission on Aug. 6, describing the office's investigative process, staffing and key performance figures.
Hicks said the OCC is an independent civilian oversight body that receives and investigates complaints against police officers. “In 2013, the OCC received 727 complaints,” she said, adding…
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