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OCC launches online complaint filing; community speakers press for more transparency
Summary
The Office of Citizen Complaints launched an online complaint portal and reported mediation and sustainment figures; multiple public commenters criticized OCC transparency, process clarity and case outcomes.
Director Joyce Hicks told the Police Commission that the Office of Citizen Complaints now offers online complaint filing on the OCC website and summarized June and July complaint activity.
Hicks said the June report showed five OCC mediations and that the OCC mediated 30 complaints from Jan. 1 to June 30 (up from 24 the prior year). In July the OCC mediated three cases. For the six-month period Jan. 1–June 30, the OCC opened an adjusted total of 343 complaints and closed 340; it sustained 24 cases during that period for a sustained rate of 7 percent. For the second…
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