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Office of Citizen Complaints director outlines complaint process, statistics and mediation program
Summary
Joyce Hicks, director of San Francisco’s Office of Citizen Complaints, described OCC jurisdiction, investigative steps, subpoena power and 2013 case statistics (722 complaints, about 59 mediations, ~6% sustain rate) during a Police Commission town-hall.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints, briefed the Police Commission and the Richmond community on OCC responsibilities, investigative procedures and case statistics.
"We are the third largest civilian oversight of law enforcement agency in The United States," Hicks said, noting only New York and Chicago exceed San Francisco in scale. She described OCC's origin in a 1982 board-of-supervisors-sponsored charter amendment and said the office has about 35 employees, mostly investigators, plus attorneys and support staff.
Hicks explained the OCC…
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