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OCC director details 2013 caseload and investigative process
Summary
Joyce Hicks, director of the Office of Citizen Complaints, told the commission OCC received 727 complaints in 2013, sustained findings in about 6% of closed cases, mediated 59 complaints and aims to complete investigations within nine months (one-year statutory limit). She described intake, subpoena power and language-capable staff.
Joyce Hicks, director of the Office of Citizen Complaints, briefed the San Francisco Police Commission on April 23 about the civilian oversight office’s structure, caseload and procedures.
Hicks said the OCC — created by a charter measure enacted by San Francisco voters and fully operational since 1983 — is the city’s civilian oversight agency for police conduct. She reviewed how complaints are received (in person, by phone, email, fax, at district stations, and soon online) and described OCC investigative powers, including subpoena authority. She said investigators visit alleged incident sites,…
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