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OCC director reports 672 complaints through November 2013; several sustained findings led to admonishments or retraining
Summary
Joyce Hicks, director of the Office of Citizens Complaints, presented Jan'Nov 2013 statistics: 672 cases received, 659 closed, 36 sustained; commissioners pressed for clarity on follow-up interviews when new evidence arises and on progressive discipline.
Joyce Hicks, director of the Office of Citizens Complaints, presented the OCC's comprehensive statistical report covering Jan. 1 through Nov. 30, 2013. Hicks reported that the OCC received 672 complaints during that period and closed 659; 36 cases were sustained in 2013 compared with 48 sustained in the same period in 2012. As of Nov. 30, recorded pending caseload was 320.
Hicks summarized several adjudicated sustained complaints and the discipline imposed: examples included a written reprimand…
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