OCC director reports data discrepancy, staffing gaps as complaint caseload rises
OCC Director Joyce Hicks told the commission that a September data-keying error produced a mismatch between two complaint summaries and reported 556 cases opened Jan. 1—Sept. 30, 2013 (down from 581 in 2012), with investigator vacancies contributing to a growing pending caseload. Commissioners discussed temporary hires and recruitment options.
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Joyce Hicks, director of the Office of Citizen Complaints (OCC), presented the commission—s monthly comprehensive statistical reports for January 1 through Sept. 30 and explained a September data-keying error that produced a difference between the itemized summary and the companion statistical report.
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