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OCC director summarizes 2012 complaint workload and mediation program to Police Commission
Summary
Joyce Hicks, director of the Office of Citizen Complaints, told commissioners the OCC received 746 complaints in 2012, sustained 6% of closed allegations and facilitated 62 mediations; she reviewed OCC authority, processes and languages served.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints (OCC), briefed the Police Commission on the agency’s role and 2012 caseload and outcomes.
Hicks described the OCC as the civilian oversight agency created by a Board of Supervisors–sponsored charter amendment adopted by voters in 1982 and operational since 1983. She said the OCC is independent from the Police Department and is staffed by civilians. The office aims to…
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