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OCC director reports 746 complaints in 2012 and describes mediation, investigative powers

San Francisco Police Commission · March 27, 2013
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission the OCC received 746 complaints in 2012, facilitated 62 mediations and aims to complete investigations within nine months (one‑year legal limit); she reviewed staffing, intake channels and findings rates.

Joyce Hicks, director of the Office of Citizen Complaints (OCC), briefed the Police Commission on the OCC’s role, authority and 2012 caseload at the March 27 meeting in the Mission District.

"The OCC is the third largest civilian oversight of law enforcement agency in The United States," Hicks said, noting the office was created by a board of supervisors charter amendment in 1982 and became operational in 1983. She described the OCC as an independent, civilian agency that investigates complaints against San…

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