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Office of Citizen Complaints reports 746 complaints in 2012; mediation and standards explained
Summary
Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission the OCC received 746 complaints in 2012, sustained allegations in 60% of closed cases, mediated 62 cases and aims to complete most investigations within nine months under a preponderance‑of‑evidence standard.
Joyce Hicks, director of the Office of Citizen Complaints (OCC), presented the OCC’s role, investigative process and 2012 caseload at the Police Commission community meeting.
Hicks said the OCC — established by a 1982 board‑of‑supervisors charter amendment and now independent of the police department — conducts investigations of civilian complaints, has subpoena authority and aims to complete investigations within nine months (with limited…
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