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SFPD and oversight groups outline language-access improvements for limited-English survivors
Summary
Office of Citizen Complaints and SFPD presenters described Department General Order 5.2, bilingual-officer certification, roll-call training, multilingual station cards, and dispatch/technology upgrades to identify bilingual officers; SFPD reported about 1,800 interpretation events in the year, most in Spanish.
The Office of Citizen Complaints (OCC) and San Francisco Police Department told the joint commissions about steps to improve language access for victims and witnesses who are limited-English proficient.
Sam Ramarian of OCC recounted the coalition of more than 22 organizations that helped draft Department General Order 5.2, the SFPD language-access protocol, and described its key elements:…
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