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San Francisco Office of Citizen Complaints reports fewer complaints last year, highlights mediation and language access
Summary
OCC Director Joyce Hicks presented the agencys role, investigative standard, and caseload figures: 784 complaints last year, 7% sustained findings and 61 mediations; she emphasized language access and how to file complaints.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints, reviewed the OCCs role in civilian oversight and gave a detailed description of the agency's procedures and recent statistics during the Police Commissions Ingleside community meeting.
Hicks said the OCC investigates civilian complaints of police misconduct, uses subpoena power when necessary and applies a preponderance-of-evidence standard ("probability greater than 50%") to…
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