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OCC director explains complaint process and mediation program to Tenderloin audience
Summary
Joyce Hicks, director of the Office of Citizen Complaints, described the OCC’s role, staffing, investigative standards and mediation program at the June 27 Police Commission community meeting, and provided basic intake and demographic statistics for complaints closed last year.
Joyce Hicks, director of the Office of Citizen Complaints (OCC), told commissioners and residents that the OCC is San Francisco’s civilian oversight agency for police complaints and that it was created by a Board of Supervisors charter amendment in 1982.
"We are the third largest civilian oversight of law enforcement agency in the country," Hicks said, explaining that the OCC is independent of the Police Department and staffed by civilians…
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