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OCC presents 2011 annual report; seeks $9,000 for online complaint filing
Summary
The Office of Citizen Complaints told the Police Commission it closed more cases than it opened in 2011, sustained about 6.97% of allegations and plans to add online complaint filing at an estimated $9,000 to improve accessibility and tracking.
Joyce Hicks, director of the Office of Citizen Complaints, told the San Francisco Police Commission on May 2 that the OCC received 784 complaints in 2011 and closed 846, leaving only one pending case from 2010 that was just closed. "The OCC's mission is to promptly, fairly and impartially investigate civilian complaints of police misconduct and make policy recommendations," Hicks said in presenting the office's 2011 annual report.
Hicks outlined staffing and workload trends, noting a 6% decline in sworn San Francisco Police Department staff between 2009 and 2010 and an OCC investigator caseload average of 23 cases (the best-practice target noted in the report is 16). The OCC sustained 59 allegations in 2011, a sustained rate of 6.97%, compared with a 19-year median sustained rate of 8.8 percent. Hicks said the OCC closed all but…
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