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OCC director reports lower caseload and mediation success, wins dispute-resolution award
Summary
Joyce Hicks, director of the Office of Citizen Complaints, told the Police Commission the OCC received 784 complaints in 2011, facilitated 61 mediations, sustained allegations in 7% of closed cases and won a 2012 Excellence in Alternative Dispute Resolution Practices Award.
Joyce Hicks, director of the Office of Citizen Complaints (OCC), briefed the San Francisco Police Commission on April 25, 2012, about the OCC—9s role, caseload and mediation program.
Hicks described the OCC as an independent civilian oversight agency for the San Francisco Police Department and said the office investigates civilian complaints, conducts mediations and makes policy recommendations. "We are the third largest civilian oversight of law enforcement agency in the United States," she…
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