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OCC report shows falling complaints but warns of staffing gap; stop-data jurisdiction remains contested
Summary
The Office of Citizen Complaints reported a decline in complaints and increased mediation success, while director Joyce Hicks warned of investigator staffing shortfalls and urged resources for IT systems. Commissioners debated whether the OCC or SFPD should investigate officers’ failure to enter stop data.
The Office of Citizen Complaints reported modest improvements in complaint handling on Nov. 30, 2011, but its director said the office still lacks the staff and tools needed to meet charter mandates. Director Joyce Hicks told the San Francisco Police Commission that the OCC opened 622 complaints and closed 618 in the third quarter of 2011 and that mediation continues to be a strong component of the office’s work.
Hicks said the OCC mailed 2,000 Behavioral Science Unit surveys and received 126 responses; roughly 96% of respondents recommended BSU services and 60% rated services as excellent. She also described staffing gaps: the OCC had 12 fully trained…
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