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San Francisco OCC reports drop in complaints in 2010, outlines investigation and mediation process
Summary
The Office of Citizen Complaints told the Police Commission it received 854 complaints in 2010 (down 16% from 2009), has 33 staff, and runs a mediation program it says resolves many cases; the OCC described its investigative steps and a high agreement rate with the police chief.
Joyce Hicks, executive director of the Office of Citizen Complaints, told the San Francisco Police Commission on Aug. 31 that the OCC received 854 complaints in 2010, a 16 percent drop from 2009’s 1,018, and that the office currently has 33 staff members, most of them investigators.
Hicks described the OCC’s role as a civilian oversight agency that investigates complaints of police misconduct, makes policy recommendations and offers mediation as an alternative to discipline. "When we conduct an…
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