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Office of Citizen Complaints reports 418 complaints year-to-date and plans to hire investigators
Summary
OCC director Joyce Hicks told the commission the office received 418 complaints through June 30, closed 417 cases and had 427 pending; the office sustained 36 cases (9% sustained rate) and expects to hire three investigators by September to meet statutory staffing minimums.
Joyce Hicks, director of the Office of Citizen Complaints, presented the OCC—s statistical report through June 30 at the July 13 meeting.
Hicks reported 92 complaints filed in June and 418 complaints year-to-date through 06/30/2011, a 12% decrease from the same period in 2010. She said the OCC closed 417 cases and had 427 pending as of June 30. The office sustained 36 cases to date (a 9% sustained rate), the same sustained rate reported through June 30, 2010. Hicks also said OCC facilitated 33 mediations through the reporting period.
Hicks told commissioners the OCC has a relatively high number of pending cases and a low investigator count; she said the office planned to hire three investigators by September to reach the statutory minimum of 15 investigators.
Commissioners thanked Hicks and asked follow-up questions on staffing and budget preservation. Hicks said positions were maintained in the recent budget process and that "fully operational" meant staffing the statutory minimum by September 1.
Next steps: Hicks will return with a more detailed second-quarter statistical report at the commission—s August 10 meeting.
