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OCC reports fewer complaints but warns of staffing cuts, rising caseloads
Summary
The Office of Citizen Complaints reported 188 new complaints in Q1 and 218 closures, with 16 sustained findings (7%). OCC director Joyce Hicks warned a proposed 20% budget reduction would cut investigators and eliminate mediation, increasing caseloads and delays.
The Office of Citizen Complaints (OCC) told the Police Commission on April 27 that complaints opened in the first quarter totaled 188, while the office closed 218 cases. OCC Director Joyce Hicks reported 16 sustained findings (about 7 percent of closures) and said the office mediated 18 cases in the quarter.
Hicks warned of staffing and budgetary pressures: the OCC closed the quarter with 12 active line investigators (down from 17 a year…
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