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Office of Citizen Complaints reports drop in complaints, high mediation participation
San Francisco Police Commission · January 5, 2011
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Summary
Joyce Hicks, director of the Office of Citizen Complaints, told commissioners the OCC received 854 complaints in 2010 (a 16% decline from 2009), sustained 9% of closed cases and facilitated 63 mediations, stressing the office's role in civilian oversight.
San Francisco — Joyce Hicks, director of the city's Office of Citizen Complaints, briefed the Police Commission Jan. 5 on OCC operations, staffing and 2010 case outcomes.
Hicks said the OCC, which operates as independent civilian oversight under the commission, has a 35-member staff and received…
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