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Oversight office reports staffing strain, low sustain rate and outreach efforts
Summary
The Office of Citizen Complaints told commissioners it opened 664 complaints by Q3 2010, closed 648, and ended the quarter with 397 pending; director said staffing and budget limits constrain online filing and forensic capacity, drawing sharp public criticism about sustain rates and transparency.
Director Hicks presented the OCC’s third‑quarter 2010 statistical and outreach report to the Police Commission on Nov. 10, saying the office opened 664 complaints through the third quarter, closed 648, and reported 397 pending cases as of Sept. 30.
"We did show some slippage during the third quarter in the time that it took to close cases," Director Hicks said, noting that 77 percent of cases were resolved within nine months compared with 85 percent the prior…
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