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OCC director outlines complaint intake, mediation and 2009 findings
San Francisco Police Commission · January 27, 2010
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Summary
Joyce Hicks, director of the Office of Citizen Complaints, described OCC functions, a mediation program and 2009 complaint metrics, including 1,019 complaints referenced for Feb. 2009 and sustained findings in 5% of closed cases.
Joyce Hicks, director of the Office of Citizen Complaints, briefed the San Francisco Police Commission on OCC operations and recent complaint statistics.
"The OCC is one of the country's largest civilian oversight of law enforcement agencies," Hicks said, noting the office was created by a charter amendment in 1982 and later separated from the…
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