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OCC reports steady complaint volumes, highlights robust mediation program
Summary
OCC Director Joyce Hicks told the Police Commission the office opened 865 cases year‑to‑date, sustained 42, and operates the nation’s second‑largest civilian mediation program; she recommended commissioner participation in the NACOL conference and highlighted mediation coordination as a key strength.
San Francisco — Joyce Hicks, director of the Office of Citizens Complaints (OCC), reported to the Police Commission on Nov. 4 that OCC received a similar number of cases this year (865 opened year‑to‑date) compared with the prior year, had closed 886 cases and sustained 42 so far in the reporting period. OCC has 372 pending cases and had one previously reopened case, bringing the pending total to 2,008 in the office’s cumulative caseload.
Hicks emphasized OCC’s mediation program: year‑to‑date mediations totaled 69 cases (up from 60 as of October) and the OCC’s program is the second‑largest in the United States. She credited a dedicated mediation‑coordination position (Donna Salazar) and high volunteer participation and noted strong cooperation with the San Francisco Police Officers Association.
Hicks also summarized her participation in the National Association for Civilian Oversight of Law Enforcement (NACOL) conference in Austin and encouraged commissioners to attend the next conference in Seattle.
The OCC director’s report was procedural; commissioners thanked OCC staff for the update and acknowledged the office’s role in civilian oversight.
