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OCC reports steady complaint volume, highlights mediation program
Summary
Office of Citizen Complaints Director Joyce Hicks told the commission OCC opened 794 cases year‑to‑date, sustained 39 matters and facilitated 63 mediations so far this year; the OCC was featured in NACOLE's review for its mediation work.
Joyce Hicks, director of the Office of Citizen Complaints, reported to the Police Commission on Oct. 7 that the OCC has opened 794 cases year‑to‑date compared with 789 during the same period last year and has closed 792.
"This year to date, we have closed 792 cases, so 2 less than we've opened," Hicks said, adding the OCC has sustained 39 cases this year compared with 28 during the same period last year.
Hicks highlighted the OCC's mediation program. She said OCC facilitated 63 mediations this year and 71 mediations…
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