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San Francisco Office of Citizen Complaints reports high mediation use, low sustained rates
Summary
Joyce Hicks, director of the Office of Citizen Complaints, briefed the commission on OCC staffing and functions, reporting 1,021 complaints last year with sustained findings in about 4% of cases and widespread use of voluntary mediation.
Joyce Hicks, director of the San Francisco Office of Citizen Complaints, told the commission the OCC is an independent civilian oversight office responsible for investigating complaints against San Francisco police officers and making policy recommendations. "Our office was created by voter initiated charter amendment in 1982 and became fully operational in 1983," Hicks said,…
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