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OCC reports caseload and department details records production to commission
Summary
The Office of Citizen Complaints reported 723 opened cases and 35 sustained findings year‑to‑date; the department reported it processed 377 document requests for April–June and provided materials in 374 cases, with two timely delays and one denial based on statutory exemption.
Office of Citizen Complaints Director Joyce Hicks told the Police Commission on Sept. 16 that the OCC opened 723 cases year‑to‑date, closed 744, sustained 35 matters and has a total of 373 pending cases. Hicks also said the OCC facilitated four mediations this month and 57 in the year to date.
As part of the commission's reporting items, Lieutenant Daniel Mahoney, commanding officer of the legal division, reviewed the department's production of records to the OCC for April–June 2009. He said the department received 377 requests during that period (292 routine, 83 nonroutine, and 2 juvenile requests) and provided requested documents in 374 cases. Mahoney reported two delays of five days each — one related to locating documents for a community meeting and another tied to an investigator returning from leave — and one denial where requested data was precluded by law.
Commissioners pressed for clarification about elder abuse cases and which units investigate financial exploitation. A commissioner asked why department guidance appeared to specify physical elder abuse only; Deputy Chief Shen explained that domestic‑violence resources handle physical elder abuse while fraud or financial exploitation allegations are routed to the fraud/financial‑crimes unit and coordinated through the investigations bureau and the district attorney's office.
Commissioners requested a briefing to walk the board and the public through the department's elder‑abuse intake, triage and inter‑unit coordination to reduce confusion and to involve senior‑service stakeholders. The commission asked the OCC and department to continue working to resolve disputes over whether some requests should be characterized as routine or nonroutine and to report back at the next quarterly meeting.
