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San Francisco OCC reports faster case closures after investigator staffing increase
Summary
The Office of Citizen Complaints reported closing more cases than it opened in Q1 2009 and resolving 87% of closed cases within nine months; director called staffing increases and process changes key drivers and flagged a 100-hour follow-up audit by the city controller.
The Office of Citizen Complaints (OCC) told the Police Commission that its first quarter 2009 performance improved after additional staffing and process changes. "The OCC had an outstanding first quarter," Director Hicks said, citing 246 complaints received and 258 closed in the quarter, a net reduction that left 380 pending cases at quarter close. Hicks said 87 percent of closed cases were resolved within nine months and only 2 percent took more than a year to close.
Hicks attributed…
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