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Office of Citizen Complaints reports steady caseload; mediation use nearly matches last year
Summary
Joyce Hicks told the Police Commission the Office of Citizen Complaints received 954 complaints last year (6% sustained) and 685 so far this year; OCC mediation has been used frequently, with 46 mediations year-to-date versus 47 for all of last year.
Joyce Hicks, executive director of the Office of Citizen Complaints, gave the commission an overview of OCC operations and statistics during the commission’s Aug. 27 meeting in the Mission District.
Hicks said OCC is staffed by a 37-member civilian team that conducts investigations, makes findings on whether officers violated department rules, and recommends disciplinary or policy steps.…
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