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OCC director reports caseload gains but flags staffing shortfall and lower sustained-rate
Summary
OCC Director Joyce Hicks told the commission the agency opened 257 new cases and closed 270 in the quarter, halved an older backlog, but remains understaffed (13 investigators vs 18 budgeted) and recorded a sustained-finding rate of about 3% compared with historical averages of 8–10%.
Office of Citizen Complaints Director Joyce Hicks briefed the commission on the OCC’s first-quarter statistics under her leadership and raised staffing and caseload concerns.
Hicks said the OCC opened 257 new cases and closed 270 during the quarter, and that the unit reduced its 2005–2006 backlog from 53 to 27 cases. The OCC was operating with 13…
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