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New OCC director Joyce Hicks outlines priorities and accessibility challenges for citizen complaints office
Summary
Joyce Hicks, the new executive director of the Office of Citizen Complaints, introduced herself, described OCC's investigative and mediation role, announced the office's new address and phone line, and acknowledged performance-review recommendations to expand staffing and accessibility.
Joyce Hicks, introduced as the new executive director of the Office of Citizen Complaints (OCC), gave her first formal report to the Police Commission at Park Station and summarized OCC responsibilities and immediate priorities.
Hicks said she had been on the job three days and that OCC manages a 32-member staff of investigators, attorneys and support staff. She emphasized the office's mission: civilian investigation of complaints against San Francisco police officers, issuance of findings, policy recommendations and an expanding…
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