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OCC director reports progress on backlog, mediations and limited investigator hires
Summary
Office of Citizen Complaints Director Jean Field told the commission the OCC closed 475 cases in the first half of 2007, increased mediation output, and is pursuing new investigator hires while continuing to reduce a backlog of older cases; the OCC plans to move to 25 Van Ness Ave. on Sept. 22, 2007.
Jean Field, acting director of the Office of Citizen Complaints, briefed the Police Commission on Department oversight and OCC operations on Aug. 1.
Field said the OCC closed 475 cases in the first half of the year, that intake and closure rates are higher than comparable periods in recent years, and that the Keane report shows 42 percent of 2007 intakes were closed within six months. The OCC reported mediating 18 cases in the second quarter and described outreach to community groups and presentations to recruit pro bono mediators. She said the office is actively addressing an older backlog (cases from 2005) and aims to limit cases going beyond nine months unless clearly justified.
On staffing, Field said the OCC received a requisition for at least one new investigator and that the board of supervisors authorized a second investigator as part of a budget commitment; the audit recommended more hires than current authorizations. She said the OCC will post job announcements and seek temporary help while working with the Department of Human Resources; commissioners urged continued advocacy for additional staffing from the mayor—s office. Field also announced the OCC—s scheduled relocation to 25 Van Ness Avenue on Sept. 22, 2007, and provided a new phone number to be in service after the move.
