Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Controller—s audit faults OCC for delays, weak case management; director says he will step down
Summary
A City Controller audit says weakness in case management, uneven supervision and high caseloads caused the Office of Citizen Complaints to miss timelines. The OCC director, who has tendered his resignation, and commissioners pledged follow-up; the report includes 45 recommendations.
The San Francisco City Controller—s office released a performance audit of the Office of Citizen Complaints (OCC) that found widespread delays, uneven case management and organizational shortcomings that undercut the OCC—s mission to hold officers accountable.
The audit, delivered to the Police Commission at its meeting, reported that 53 percent of sustained cases reviewed took longer than the OCC—s nine-month guideline to close. Auditors said extended periods of inactivity —locks of 30 days or more—ccounted for a large share of the delay and that casework often lacked explanatory notes. The report includes 45 recommendations covering case tracking, staffing, supervisory review, outreach and written policies.
"By and large, there are good people there doing good work," City Controller Ed Harrington told commissioners, but he urged the commission and OCC leadership…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
