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SFMTA unveils 90‑day subway plan, cites 40% cut in West Portal delays and a 10% target for peak‑period delay reduction
Summary
Transit Director Julie Kirschbaum told the SFMTA board that recent software, staffing and local control changes reduced delays approaching West Portal by roughly 40% and that a focused 90‑day plan aims to cut peak‑period subway delay by 10%. The board pressed staff on benchmarks, incident prevention and rider communications.
Transit Director Julie Kirschbaum presented the SFMTA board with a monthly deep dive into subway performance and a 90‑day action plan that runs from Jan. 15 to April 15. Kirchbaum said the agency is pursuing two tracks: reduce day‑to‑day delays and variability caused by congestion and signal timing, and cut the number and impact of major incidents that stop service in both directions.
Julie Kirschbaum said staff improved software and on‑site operations at West Portal — adding Pedestrian Control Officers (PCOs), a local train control panel and revised inspector duties — and that those changes have enabled quicker train movements. “In just a two‑week period, we’ve seen a 40% reduction in…
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