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DPH IT reports Epic implementation two‑thirds complete; telehealth and multilingual appointment messaging launched
Summary
DPH CIO and Epic program staff said the Epic rollout reached its third anniversary and is roughly two‑thirds complete. They reported a 30% IT vacancy rate, work to improve digital equity (appointment reminders in seven threshold languages) and upcoming Epic features including e‑signature on mobile and Hyperdrive for community partners.
DPH Chief Information Officer Eric Raffin and Epic program director Jeff Scarfia briefed the Health Commission Sept. 6 on the department's Health Information Technology program and Epic electronic health record rollout.
Raffin marked Epic's three‑year local anniversary and said the program is about two‑thirds complete. He reported a 30% vacancy rate on the IT team and said that staffing gaps and pandemic‑era pivots (mass…
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