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DPH compliance director describes Nuance transcription breach that affected ZSFG and Laguna Honda
Summary
The Department of Public Health told the Health Commission a former Nuance employee was arrested after unauthorized access to a transcription platform; DPH notified roughly 893 employees and patients and delayed public notification at DOJ request while federal investigators recovered an external hard drive.
The San Francisco Department of Public Health told the Health Commission that a security incident involving a third-party transcription vendor, Nuance Communications, affected staff at Zuckerberg San Francisco General Hospital and Laguna Honda.
“Maggie Costa” said DPH received preliminary notification on Dec. 22, 2017, that a former Nuance employee had accessed and downloaded data from one of Nuance’s platforms. She said federal law enforcement recovered an external hard drive kept in a secure storage area, and that the former…
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