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San Francisco DPH reports EPIC rollout stabilized; MyChart activation at ~10% with plans for Wave 2 features
Summary
DPH chief information officer Eric Raffin said the EPIC electronic health record implementation has stabilized revenue cycle operations, MyChart has about 10,000 active users, and Wave 2 work (video visits, integrated interpreter support) is underway with revised multi-year cost estimates.
Eric Raffin, chief information officer for the Department of Public Health, briefed the commission on the EPIC electronic health record program's recent status, security features, MyChart activation metrics and financial outlook.
"We're pretty squarely in the get better phase of EPIC," Raffin said, describing efforts to optimize workflows after go-live and to harden security controls including multi-factor authentication and automated break‑the‑glass auditing for…
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