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DPH outlines EPIC rollout plan and training gap as Wave 1 go‑live targets August
Summary
Acting CIO Winona Mindalovich and colleagues told the Health Commission that DPH has modernized workstations for EPIC, is training around 10,000 users and targets an August 3 Wave 1 go‑live; staffing gaps, build delays and low training enrollment were noted as risks.
Acting CIO Winona Mindalovich briefed the Health Commission on Department of Public Health IT readiness and EPIC electronic health record implementation, reporting infrastructure upgrades, deployment targets and training plans.
Mindalovich said IT has prepared roughly 4,000 workstations for EPIC readiness, upgraded clinic desktops with virtualized environments to speed EHR launch, deployed ServiceNow for IT service management and achieved 99.978% network availability in the first quarter of 2019. She said Wave 1 go‑live for EPIC — covering Zuckerberg San Francisco General, Laguna Honda and primary care — is targeted for Aug. 3, and the department is preparing a command center and a hub‑and‑spoke support model for the live event.
Mindalovich noted build‑bucket delays tied to staffing turnover and complexity of system configuration; the department reported lower than expected enrollment for training (34% vs. an anticipated 75%). "We are using consulting staff and adding resources and we're tracking remaining tasks daily," she said, while also noting that DPH will centralize enrollment through the city's learning management to meet goals.
Dr. Albert Yoo, CHIO, described the organizational change management structure, domain groups and a superuser program intended to support go‑live and stabilization; DPH is aiming for a roughly 10% superuser pool across divisions. CNIO Eric Schafer described a blended training curriculum (e‑learning plus instructor‑led classes), listing more than 1,200 classes and role‑based pairing of online modules and instructor time.
Commissioners pressed for benchmark metrics and asked about cybersecurity and governance; Mindalovich said the department has stood up a first governance body for security and privacy and has hired a permanent Chief Information Security Officer. Staff committed to bring further benchmarks and monthly director’s reports to the commission as EPIC go‑live approaches.
The commission welcomed the detailed planning but requested regular updates and transparency on risks and progress given the systemwide operational impact of a major EHR transition.
