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SF Health Network highlights telehealth gains and interpreter services as EPIC integration looms
Summary
Roland Pickens and network staff reported faster specialty access from telehealth projects (retina cameras and van, teledermatology, jail optometry), a telehealth pilot that screened 25 inmates on-site, and interpreter services handling a quarter-million interpretation events with 36.7% of patients needing language assistance; presenters emphasized EPIC workflow integration as a major near-term challenge.
The San Francisco Health Network presented a semi-annual update that highlighted telehealth expansions, interpreter-service improvements and a planned integration with the EPIC electronic health record.
Roland Pickens, director of the Health Network, outlined three strategic initiatives for the network (EHR/EPIC readiness, workforce development through lean, and value-based payments) and introduced a spotlight on telehealth and language services. Bruce, director of telehealth and interpreter services, described teloretinopathy work using retinal cameras and a mobile van that reduced wait…
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